Receptionist Job Description  

Why you should work with us:

We are a family-owned acupuncture and massage clinic that treats our employees and clients with respect, provides a serene and health-conscious work environment, and offers competitive pay ($16/hour to start), monthly wellness benefits, annual performance-based bonuses, and free parking. Located in the heart of the Pittsburgh's historic Allegheny West neighborhood, our clinic is a safe and welcoming oasis of calm. All that's missing is you! 


Prior Experience & Scheduling Requirements:

Our front-end receptionists are the face of our business—the first and last people that each client interacts with, so individuals with directly-related receptionist experience, professional, friendly demeanors, and the ability to work efficiently without direct supervision will have an edge over other applicants. The successful candidate will have the proven ability to quickly and effectively prioritize daily tasks against ongoing responsibilities as directed by the Office Manager and/or Owner. This is a service industry position at a clinic that is open extended hours, 7 days per week. 


The starting schedule for this position is 20-23 hours/week with some night shifts, weekends, and holiday hours (excluding Christmas and New Year's Day) required. As our business continues to grow, this role has the potential to become a full-time position with benefits in 2024. The person in this role reports to the Office Manager. 


Primary Job Responsibilities:

  • Managing the online schedules of 6-8 therapists with the goal of maximizing available appointments. 

  • Checking clients into the clinic, prepping treatment rooms in between clients, accepting multiple forms of payments, and rebooking future visits. 

  • Answering phones and responding to texts, emails, web inquiries, social media posts, and online customer reviews

  • Creating social media posts and newsletters for advertising purposes. 

  • Maintaining a patient and cheerful disposition, enthusiasm, and the ability to deal tactfully and harmoniously with clients, employees, vendors, and the general public.

  • Opening and closing responsibilities (key holder position).

  • Maintaining a professional appearance (business casual attire) and a clean and organized work area.

  • Complying with all policies and procedures as outlined in the employee manual.

  • Performing other job-related tasks as assigned by management.


Skill Requirements:


  • Proven ability to manage multiple employee schedules and waiting lists

  • Proven ability to multitask, prioritize, and complete multiple projects that change on a daily basis

  • Professional, kind, and helpful demeanor in person and on the phone

  • Exceptional verbal and written communication skills

  • Proven ability to use MSOffice products, specifically Word and Excel

  • Fast and accurate typing skills

  • Basic math skills, including calculating percentages, and accuracy/accountability re: cash payments, deposits, and drawer counts are required.

  • Ability to regularly lift and carry clinic supplies weighing up to 50 pounds

  • Ability to sit for long periods of time at a work station while performing tasks

  • Ability to stand, crouch, kneel, and stretch while performing daily cleaning tasks 


The following skills are a plus and will give you an edge over other applicants:

  • Experience using JaneApp or similar scheduling and POS software

  • Experience creating professional, eye-catching, and timely social media posts and newsletters. We regularly use Facebook, Instagram, Tik Tok, Canva, and Flodesk

  • Experience updating websites using Squarespace or a similar platform

  •             Experience with ClickUp or other team communication software


Applications are now open. Please send a personal cover letter and resume to contact@healpgh.com. Review of applicants is immediate and ongoing until the position is filled.